FAQs

01

What health requirements must my cat meet to board at Chats de Thé?

All guests must be in good health, free of contagious diseases, and flea-free. The presence of fleas incurs a $100 sanitation charge and a $50 flea treatment fee applied upon checkout. Cats must also be fully vaccinated, including the FVRCP 4-Way Vaccination and Rabies (1 or 3-Year Variety).

For cats that are exclusively indoors and have a written note from their vet, we will waive the rabies vaccine requirement. 

A snap test for FIV and FeLV within 6 months of reservation is required for outdoor cats, and all cats over 3 months must be spayed or neutered. Proof from a veterinarian is needed, and documentation can be sent via email or presented during check-in. A daily fee of $10 is charged for administering medication per cat (no injectables) and will be applied during check out.

02

What are the check-in and check-out times?

Check-Out is from 12 PM - 2 PM, and Check-In is from 4 PM - 6 PM. For first-time check-ins kindly allow up to 15 minutes for us to get to know your feline friend(s).

The facility is closed on Tuesdays.

Tuesday check-in and checkout will incur an additional $60 charge upon checkout. Pickups and drop-offs on a Holiday Date will incur an additional $100 charge upon checkout.* Pickup/drop-offs that occur outside our scheduled times listed above will incur an additional $50 charge upon checkout.

03

How does camera access work?

During check-in you will have the ability to download a mobile camera app that has access to your cat's room during their stay. Please note that connectivity issues may occur.

04

Can you provide updates on my cat(s)?

Yes! We provide complimentary written updates accompanied by photos and or videos via email (more information provided upon check-in). If you'd like additional updates please notify us during check-in, additional updates are $5 per day per cat and charged upon checkout.

05

Can I bring my cat's own food and can you accommodate a raw food diet?

Yes, it's recommended to bring your cat's own food to maintain their routine and digestive health. However, premium wet and dry food are available for an additional $10 per day per cat (applied during checkout). Kindly note, sudden changes to your cat's dietary routine may result in digestive upset.

We are also able to accommodate the handling/preparation of raw food at $8 per day per cat (applied during checkout). Kindly let us know beforehand in the reservation notes.

06

What if my cat breed requires special accommodations?

If your cat has exceptional dietary, grooming or other care needs, please message us via the contact form* before booking.

07

How can I ensure that my cat is comfortable while staying at Chats de Thé?  

To ensure that your cat is comfortable, we recommend bringing familiar items from home, such as bedding or toys. We also recommend providing us with any special instructions or dietary needs for your cat.    

08

Do I need to bring my own litter?

Chats de Thé offers complimentary all-natural corn litter. For cats with special requirements, we can utilize litter brought from home. Please note that our litterboxes do not accommodate litters that require multi-compartment boxes.

09

Do you have a litterbox for very large cats?

Yes, in addition to our private litter enclosures, we also offer extra large litter units to accommodate larger breeds. Please notify us in your reservation notes for assistance.

10

How do I book if I have multiple cats?

Our Junior Suite accommodates 2 cats. If you're booking for more than 2 cats, we ask that you book additional rooms or consider our Deluxe Suite that accommodates up to 4 cats.

11

What is the cancellation and early pickup policy?

For reservations canceled within 24 hours of booking, we offer a refund with a deduction of a 5% service fee. This fee covers administrative costs associated with processing the refund.

For reservations canceled 24 hours or more after booking, we do not offer refunds. Instead, we provide a credit for the value of the reservation. This credit can be used towards future bookings with us and must be utilized within one year from the start date of the original reservation. 

For reservations canceled within 24 hours of booking, but less than 24 hours of the reservation start date, guests will be given a credit for the first day, and refunded for the subsequent days with a deduction of a 5% service fee.

Early pickups do not qualify for a refund but will receive a credit for future stays, to be used during the same calendar year it was issued. Early pickups greater than 5 nights will be charged for 2 nights, and a credit will be issued for the remaining nights.

12

Do you accept kittens?

Yes! Kittens aged three (3) months and above are able to board with us. Kindly note they must be spayed or neutered and be able to eat wet or dry food on their own.

13

Are there breed restrictions?

At this time we are not accommodating the following breeds, we thank you for your understanding:

1. Serval

2. Savannah (F1 to F7)

15

What happens if my cat's behavior poses a risk?

All services are contingent upon the demeanor and behavior of each cat. Behavioral assessments are conducted to evaluate temperament, sociability, and comfort level. In cases of potential risk, services may be adjusted or modified, including limitations on staff interactions. Communicating known behavioral issues or triggers during check-in is essential for creating a positive experience.

16

What happens if I can't collect my cat on time?

Abandonment is defined as failure to collect within seven (7) days. Efforts will be made to contact the owner, and extended stay fees will apply if the cat remains beyond the agreed-upon departure date. In extreme cases of unresponsiveness, the facility reserves the right to transfer the cat to a reputable rescue organization or animal shelter.

17

Do you offer discounts for extended stays?

Yes, stays of 15 nights or more are eligible to receive a 15% discount on their reservation. Please message us via the contact form before booking and provide us your travel dates to receive your coupon code.* Kindly allow up to 1 business day for our response.

Must be redeemed within five (5) days of issuance. Discount cannot be applied to a prior early pickup credit. If using the discount code in conjunction to a prior early pickup credit, new stay must be an additional 15 nights to be qualified for extended stay discount. Cannot be combined with any other coupons, discounts, offers, or promotions. Code is valid for one-time use only. Void if altered, copied, transferred, or if final reservation is less than 15 nights. Cannot be used for prior stay. Other restrictions may apply. No cash value.